1) Where did you first hear about the Cater Veterinary Practice:

Recommendation from a friend
Saw building when passing
Internet search
Facebook Page
Yellow Pages Advert
BT Phonebook Advert

2) Was the Practice difficult to find ?

Yes
No

3) If you telephoned us, was the person you spoke to helpful and friendly ?

4) In your opinion, how clean was the Practice ?

Spotlessly clean
Quite clean
Slightly dirty
Very dirty

5) How long did you have to wait to see the vet ?

I was seen at my appointment time
Between 0 - 5 minutes
Between 5 - 15 minutes
Longer than 15 minutes

6) Were all the staff friendly and helpful ?

Yes
Mostly yes
No

7) Did the Vet explain things to you clearly ?

Yes
Partly, although I didn't understand some areas
No

8) If you received medication, were the instructions clearly explained ?

Yes
I was slightly confused
No, I didn't understand

9) Would you recommend us to a friend ?

Yes
Maybe
No

10) What other features (if any) would you be interested in seeing on the website ?

11) How could we improve things at our practice to make you and your pets visit better ?

12) Any final comments?

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